Snr Process Improvement & Change Manager

Group 29



Stroke 1

Role Type


Group 7


London, UK

Our Client is a hugely successful Commodity Trading Company, as the Senior Project, Process Improvement & Change Manager you will be the sole member of the global transformation team co-located beside the Chief Transformation Officer in London.

As such, the person will be the primary partner for and go-to resource for the Chief Transformation Officer on a variety of projects.  The company has embarked on a wide-ranging multi-year global transformation programme that will encompass many individual projects and sub-projects, including, but not limited to, the selection and implementation of a global CTRM and ERP.  While the CTRM and ERP initiative already has some limited project management and change management resources available to it and growing, this role is intended to be more senior and relevant to executive level.  The candidate should be capable of supporting multiple projects (not just CTRM & ERP), interacting with, developing, mentoring and guiding other project managers and teams, with a focus on the largest and most complex projects and activities.

The role includes:-

  • Providing higher level and wider scope of management to projects and project teams, as well as the wider business
  • Authority to structure projects or operate projects day-to-day and delegate tasks to individual project managers and teams, collaborating with the new developing PMO as appropriate
  • On behalf of the Chief Transformation Officer, monitor, assist and ensure completion of action items and key tasks
  • Assist other executives (e.g. Executive Committee) on request and provide expertise in their project, process improvement and change management specialism
  • Strong communication internationally to diverse locations and individuals, across multiple business units, including assistance in senior management presentations related to projects (e.g. Board level)
  • Representative of the Chief Transformation Officer in meetings and discussions
  • Big picture assistance to the organization, including mentoring and coaching to other projects and teams, including setting up structures, tracking, evaluation and controls around new strategic and more complex projects
  • Bring a professionalism in project management methodologies, while being a visible advocate and champion of change and continuous improvement
  • Hands on problem solver if and when required
  • Early warning sensor for the Chief Transformation Officer; sense and feel where project teams, members and the company may be uneasy or could become uneasy; strong and active change management mentality and getting ahead of things to ensure cohesion and buy-in; develop communication strategies with existing in-house lower level communications resources in the project
  • Provide encouragement to project teams
  • Coordinate with external parties assisting with larger projects, to ensure a professional, efficient and effective partnership
  • Believe and drive the organization to positively transform the lives of people and our business through change management
  • Serve as mediator to internal issues and conflicting priorities for members of cross-functional teams
  • Conduct readiness assessments and apply corrective actions.  Strong problem solver, highly organized and structured, empathetic open transparent profile.
  • Track record of leading or being a key part of a CTRM or ERP delivery within a global multi-national and multi-process environment, savvy enough to liaise with senior management while being hands-on with the implementation teams at the same time; a preference that this experience was from within the commodities industry


  • The proactive identification, evaluation and diagnosis of the organization’s current change adoption capabilities, to define and integrate strategic change management activities into project plans
  • Communication strategies, which include understanding and defining communication needs, audiences, messages and channels, with the aim to facilitate the adoption of changes to processes, technology, tools, and job roles among others
  • Assist planning, delivery, and management of a training-learn-knowledge approach through the development of training programs, as well as communication efforts that support the comprehension of end-users
  • Monitor change progress and the later assessment of the business’ readiness
  • Help lead the strategic design of training plans to drive the company end users toward the successful adoption of the new CTRM and ERP system


  • At least 5 years proven experience in project managing, planning, tracking, process improvement and/or change management areas
  • Commodities related experience preferred, but not essential for the right candidate
  • Proficient in project and change management tools and practices
  • Six sigma, project management, change management or coaching professional certifications
  • Able to demonstrate leadership and confidence upwards and downwards; strong interpersonal skills ideally tested in a multi-national multi-cultural environment
  • Practical experience operating agile methodologies and training/coaching others in this area


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